ZWIILING Information Technology Supervisor

Become an integral part of ZWILLING as an Information Technology Support Supervisor, focusing on enhancing support operations and infrastructure management. This full-time role is tailored for individuals passionate about technology and customer service excellence.
As a supervisor, you will oversee daily IT functions, ensuring end-user issues are resolved promptly while maintaining network security and compliance. With 3-5 years of relevant experience, you will lead L1 and L2 support teams, manage critical IT projects, and implement best practices in service delivery. Your leadership will greatly impact operational efficiency across Canadian operations.
Key Responsibilities:
• Manage and triage support requests and defects
• Supervise IT support staff and provide mentorship
• Ensure effective network connectivity and security
• Administer user accounts and manage permissions
• Lead IT system developments and enhancements
Requirements:
• 3-5 years of IT superv...