Zendesk Architect / Administrator

Zendesk Administrator
Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.

Responsibilities

• 
  
• Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
  
• Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support continued growth.
  
• Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
  
• Help to deploy and implement Zendesk features that ...