Found Description
Lead a dedicated team to enhance Yearbook customer service at Friesens. As a Customer Service Manager, you will drive exceptional service experiences and collaboration.
In this leadership role, you will oversee Customer Service Specialists while coaching and developing your team. Focus on performance management, support direct Yearbook sales, and foster strong communication across sales and production teams. Your organizational and problem-solving skills will be essential in streamlining service processes and enhancing operational functions throughout the Yearbook Division.
Key Responsibilities:
• Lead and mentor Customer Service Specialists
• Improve customer service performance and processes
• Collaborate with sales and production teams
• Manage direct Yearbook strategic initiatives
• Oversee office activities and supply management
Requirements:
• Post-secondary education in business or related field
• M...
In this leadership role, you will oversee Customer Service Specialists while coaching and developing your team. Focus on performance management, support direct Yearbook sales, and foster strong communication across sales and production teams. Your organizational and problem-solving skills will be essential in streamlining service processes and enhancing operational functions throughout the Yearbook Division.
Key Responsibilities:
• Lead and mentor Customer Service Specialists
• Improve customer service performance and processes
• Collaborate with sales and production teams
• Manage direct Yearbook strategic initiatives
• Oversee office activities and supply management
Requirements:
• Post-secondary education in business or related field
• M...