Xsolla Technical Service Operations Role

Drive operational excellence as the Technical Service Operations Lead at Xsolla, focusing on incident management and continuous improvement strategies. This role requires excellent communication and analytical skills.
You will be responsible for leading incident response efforts and managing communication with stakeholders during incidents. Your role encompasses post-incident reviews and identifying solutions to recurring issues in our high-availability environments. The ideal candidate thrives in a collaborative atmosphere and leverages technical knowledge in incident management.
Key Responsibilities:
• Serve as Incident Commander and coordinate responses
• Draft clear communications to keep stakeholders informed
• Conduct Post-Incident Reviews for continuous improvement
• Analyze and report on incident trends
• Oversee daily operations and mentoring efforts
Requirements:
• 6+ years in technical operations or incident management
• Familiarity with gaming ...