Found Description
Join HGS as a Customer Service Advisor for the 2026 World Cup. Provide exceptional support to clients through calls and chat, focusing on enhancing customer experiences.
This English-speaking role involves engaging with customers in a collaborative environment. You will identify their needs, troubleshoot issues, and recommend services to ensure satisfaction. Continuous training will equip you with the skills to manage inquiries effectively while maintaining a positive attitude.
Key Responsibilities:
• Communicate via inbound calls and chat for assistance
• Identify needs through active listening and respond effectively
• Resolve customer issues with a consultative approach
• Research products across multiple computer systems
• Document interactions and create requests for unresolved issues
Requirements:
• 18 years of age or older
• Reside and work in Waterloo, Ontario
• Flexible availability from 6AM to 10PM EST
• Friendly and supportive communicatio...
This English-speaking role involves engaging with customers in a collaborative environment. You will identify their needs, troubleshoot issues, and recommend services to ensure satisfaction. Continuous training will equip you with the skills to manage inquiries effectively while maintaining a positive attitude.
Key Responsibilities:
• Communicate via inbound calls and chat for assistance
• Identify needs through active listening and respond effectively
• Resolve customer issues with a consultative approach
• Research products across multiple computer systems
• Document interactions and create requests for unresolved issues
Requirements:
• 18 years of age or older
• Reside and work in Waterloo, Ontario
• Flexible availability from 6AM to 10PM EST
• Friendly and supportive communicatio...
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