Incident & Request Management: Manage the full lifecycle of IT tickets within the ITSM tool (logging, prioritizing, tracking, and resolving) for both remote and on-site user requests.
Technical Support: Provide efficient Tier-1 & Tier-2 support for standard and customer-specific applications, including software license installation, configuration, and PC Lifecycle Management (PCLM).
Asset Management: Maintain an accurate IT Asset Inventory, track hardware lease contracts/warranties, and oversee lease returns and monthly expiration reports.
Vendor Coordination: Act as the primary point of contact for hardware vendors to coordinate equipment claims, repairs, and maintenance.
Reporting & Continuous Improvement: Analyze helpdesk data to generate insightful monthly/yearly performance reports and proactively identify areas for service enhancement.
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Submit your application for Workstation Support at DXC Technology