Workshop Operations Manager - M4

The Role

To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision‑making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

Main Responsibilities

• Lead workshop business growth
• Develop the workshop team in the areas of control to meet and exceed customer satisfaction
• Implement quality control process and standards
• Develop and/or implement a workshop strategy
• Develop and manage budgets, striving for a cost‑effective operations without compromising safety or quality
• Identifying, analyzing, and driving resolution of customer issues (warranty and non‑warranty) with account management
• Manage rebuilds and repairs operations to meet the contract target costs
• Executing workshop activity to cost, utilization, quality and cycle time targets
• Collaborate i...