Workplace Solutions - Customer Service

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
Job Responsibilities

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• Provide excellent customer service via email and phone at 1st and 2nd level response
  
• Escalate unresolved issues to 2nd and 3rd line support teams
  
• Interact with other areas of the company (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.) in resolving queries raised by clients and participants
  
• Provide ad‑hoc training and education to users as well as contribute to Knowledge base articles
  
• Maintain contact with customers throughout the ticket life cycle
  
• Identify and recommend areas ...