Workplace Solutions - Customer Service Analyst (Barcelona)

Job Summary

If you are seeking a client‑facing role that promotes exceptional customer service and innovation, this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Responsibilities

• Escalate unresolved issues to 2nd and 3rd line support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.)
• Provide ad‑hoc training and education to users as well as contribute to knowledge base articles
• Maintain contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required Qua...