Workplace IT Support Engineer – Associate

Hexaware Technologies in Monterrey is seeking a Workplace Engineering Track Associate to provide high‑quality IT support to end users. You will handle incidents and service requests through established processes, assist users with access, Microsoft 365, hardware, software, connectivity, and applications, and log, troubleshoot, and escalate tickets while maintaining clear documentation.

The role emphasizes customer service, clear communication, attention to detail, and the ability to work in a