Workforce (WFM) Administrator

takealot.com, a leading South African online retailer, is looking for a highly talented Workforce Administrator to join our team in Cape Town.

We are a young, dynamic, hyper‑growth company looking for smart, young, creative, hardworking people to join us. We offer market‑related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position will report to the Workforce Planning Manager

Your responsibilities will include:

• Complete and manage schedule exceptions/adjustments for the company on a daily basis.
• Ensures the accuracy and timeliness of data by responding to time‑off requests, schedule changes, and other types of requests.
• Monitor all Real‑Time and Intra‑Day activities to ensure operational goals are met.
• Accurately tracks and manages contact centre schedule adherence.
• Conduc...