Found Description
Unify CX is looking for an extraordinary Workforce Supervisor to join our motivated and ambitious team.
Role
Workforce Supervisor
Work Location/Setup
Philippines | On-Site
Shift Schedule
5-day work week | Shifting Schedule | Graveyard
What Will You Do?
As the Workforce Supervisor, you are responsible for overseeing real‑time operations, ensuring optimal staffing levels, schedule adherence, and service level targets are met. You manage workforce analysts, coordinate with operations and support teams, and provide actionable insights to improve efficiency. Your goal is to maintain a smooth workflow and maximize productivity while balancing client and employee needs.
- Monitor real‑time staffing and call volume.
- Ensure schedule adherence and service level targets.
- Supervise workforce analysts and provide guidance.
- Coordinate with operations and support tea...