Workforce Specialist (Tijuana)

Job Information

• Department Name – PLANNING & ANALYTICS
• Job Type – Full time
• Service Now Ticket – INC
• Industry – Insurance
• Modality – Hybrid
• Work Experience – 1-3 years
• Date Opened – 05/27/2025
• City – Tijuana
• State/Province – Baja California
• Country – Mexico
• Zip/Postal Code – 22010

This Workforce Management position is a critical component of our service levels and customer experience. In this job, you will work to understand historical patterns for work arrivals and make suggestions and adjustments to ensure we are scheduling our staff at the right times. This position is one level above Real-Time Analyst.

Job responsibilities and functions

• Data Analysis : By examining large datasets to spot trends and forecast future call volumes, the WFM Planner/Sc...