Workforce Specialist: Real-Time Forecasting & Scheduling

Awesome CX in the Davao Region is searching for a talented Workforce Specialist to join their team. This role involves creating and implementing forecasting, staffing, and scheduling processes to ensure optimal service levels.

Key responsibilities include tactical forecasting, preparing daily reports, and monitoring agent work states. Candidates should have 1-2 years in Workforce Management, excellent analytical abilities, and proficiency in tools like Google Sheets and Tymeshift.