Found Description
Job Description
We are looking for highly motivated individuals with scheduling experience to join our team. Excellent communication and confident decision making is key to helping the WFP team meet the needs of an ever-changing contact centre. Scheduling for both front and back-office teams and reporting into our Lead Schedulers, you will need to be resilient and adaptable to the dynamic environment. You will be expected to keep your knowledge up to date for the areas managed, to ensure the WFP information is correct and schedules efficient and optimised. You will be well versed in using WFM software (Nice IEX is preferred), and able to manage your own workload to meet weekly deadlines.
Qualifications
- Experience in contact centre planning methods
- Experience of using WFM tools and systems, Nice IEX is preferred.
- Strong capabilities in creating and maintaining accurate schedules
- Skilled in schedule optimisation ...