Found Description
Job Description
TaskUs is a global provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. The company values its workforce and offers competitive salaries and comprehensive benefits.
What a Workforce Planner Does
The Workforce Planner is responsible for ensuring optimal staffing levels through accurate forecasting and scheduling. The role involves close collaboration with operations, client services, training, talent acquisition, and IT to support staffing decisions and improve business performance.
Key Responsibilities
- Forecast voice and non‑voice volume, seat occupancy, and average handle time to inform staffing requirements.
- Create and maintain workforce capacity plans using online tools, ensuring seating and scheduling meet operational needs.
- Publish over/under snapshots and develop action plans to address staffing gaps or minimizes over...