Workforce Planner | Anonas and Cavite

Job Description

As a Workforce Planner, you will ensure staff optimization by maintaining adequate resources to meet demand, resolving concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics.

You will forecast voice and non‑voice volume, seat occupancy, average handle time, and other productivity factors to support campaign performance.

You will coordinate with operations, client services, training, and talent acquisition to forecast and manage staffing needs, and collaborate with IT to customize information systems and oversee fiscal activities within your team.

You will monitor the accuracy of billing procedures for all clients, identify strategies to improve campaign processes, and find opportunities to increase profitability.

Responsibilities

• Coordinate with operations, clients, and client services to gather data for forecasting and scheduling.
• Maintain...