Workforce Operations Manager

Wokrforce Operations ManagerLocation: Tijuana or Guadalajara (In-Office)Employment Type: Full-Time | Leadership RoleRole SummaryWe are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company's operational performance through data, KPIs, and cross-functional visibility.This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.You will not just report data—you will own it, challenge it, and use it to drive performance across teams.Core ResponsibilitiesKPI Ownership & Business VisibilityDefine, track, and standardize KPIs across Intake, Case Management, and ComplianceBuild a single source of truth for performance metricsIdentify gaps, inconsistencies, and data integrity issuesTranslate data into clear business insights and actionsReporting & DashboardsBuild and maintain dashboards (dail...