Workforce Manager: Real-Time & Forecasting Lead

A leading SaaS company in Mexico is seeking an experienced Workforce Manager to oversee operational efficiency within the support team. The role includes managing real-time operations, forecasting, and capacity planning, while optimizing staffing levels across customer support channels. Ideal candidates should be data-driven and adept at process improvements. The company fosters a culture of collaboration and continuous improvement, offering resources for professional growth and impact in your role.
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