Found Description
About The Role
As Workforce Manager for Project Nectar, you will be the data-driven force behind how our night shift runs at our Cavite facility. Working alongside our Supervisors and Annotators, you will use real-time performance data and forecasted demand to guide staffing decisions during peak hours, protect service levels, and keep the team positioned for success.
This is not a traditional people-management role. Our Supervisors already handle day-to-day floor support, so instead of managing individuals directly, you will provide the analytical insight and direction that keeps a 200+ person team performing at its best. You will also be a key point of contact for workforce performance with both internal leadership and the client.
What You’ll Do
- Translate demand forecasts into staffing plans, shift rosters, and schedules for a 200+ person team.
- Monitor real-time queues and service levels, making live decisions on breaks, reall...
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