Workforce Manager (BPO/nightshift/Makati)

Overview

SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management (WFM) plays a critical role in ensuring optimal staffing and operational efficiency to meet service and contractual goals. This position leads forecasting, capacity planning, and scheduling efforts to align workforce resources with business demand while balancing cost, quality, and performance.

WFM MANAGER OPENING AT CARENET HEALTH

ELIGIBILITY: FILIPINO CITIZEN

SET UP: ONSITE- CIRCUIT MAKATI

SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management (WFM) plays a critical role in ensuring optimal staffing and operational efficiency to meet service and contractual goals. This position leads forecasting, capacity planning, and scheduling efforts to align workforce resources with business demand while balancing cost, quality, and performance.

If you have outbound dialer experience and are interested in driving operational efficiency...