Found Description
About the Job
We are changing the way people think about customer care, and we need your help!
As Workforce Manager, You Will
- Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
- Interact with external partners and develop long term relationships
- Assist in analyzing partner metrics and staffing on a consistent basis
- Make recommendations for efficiencies on programsActively manage, support, motivate and retain members of the Workforce team
- Participate in Sales meetings and requests for information
- Maintain awareness of emerging industry tools
As Workforce Manager, You Have
- A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
- Experience working with Aspect software (considered an asset)
- Strong analytical, problem-solving, techni...