Workforce Manager — Analytics, Partners & Growth

IntouchCX is seeking a Workforce Manager in Bogotá, Colombia, to help transform customer care. In this role, you will focus on company goals, maintain partner relationships, and analyze staffing metrics to support efficiency.

The ideal candidate will hold a degree in a related field and possess strong analytical, problem-solving, and communication skills. You will thrive in a fast-paced environment, managing a diverse workforce and engaging with external partners.