Workforce Management Scheduler

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What you’ll own

Develop and manage optimized agent schedules and rosters based on demand forecasts, including handling time‑off requests, training, and other scheduling exceptions.

Maintain accurate employee and scheduling data within WFM systems, ensuring reliable outputs and timely communication of schedule updates.

Produce short‑term forecasts (intraday/daily) for volume, staffing, and performance, and analyze variances to improve accuracy.

Collaborate with Real‑Time Analysts, Capacity Planners, and operations teams to optimize staffing, support execution, and enhance schedule efficiency.

Utilize Workforce Management (WFM) tools to perform scheduling, forecasting, reporting, and provide insights on agent utilization and performance.

At least 2+ years of experience as a Scheduler ...