Workforce Management Leader - Real-Time & Forecasting

Tap Growth ai is looking for a Manager, Workforce Management, to oversee key business objectives and ensure effective operational productivity. You'll track, forecast, and analyze call volume while handling managerial duties in a dynamic environment.

The ideal candidate will have over 5 years of Workforce Management experience, with strong statistical analysis skills and expertise in AVAYA CMS. We offer access to career development programs and promote a supportive community.