Found Description
- Take ownership in a new role in the business.
- Partner with an established multinational healthcare firm.
About Our Client
The client is a globally leading healthcare firm based in the US.
Job Description
- Lead Workforce Management (WFM) operations, including demand forecasting, capacity planning, scheduling, and real-time staffing adjustments to meet service-level objectives.
- Monitor workforce performance metrics such as adherence, shrinkage, and intraday performance, while developing dashboards and reports that provide actionable operational and executive insights.
- Oversee Business Continuity Management (BCM) by developing, maintaining, governing, and testing Business Continuity Plans to ensure regulatory compliance and organizational resilience.
- Collaborate with Operations, IT, HR, Facilities, Training, and Transition teams to align workforce and continuity strategies, manage risks an...
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