Workforce Management Lead: Real-Time & Forecasting

Ubiquity Global Services, Inc. in Bacolod seeks a Manager, Workforce Management to oversee operations. You'll track and analyze call volumes, manage staffing requirements, and optimize productivity, ensuring exceptionally high service standards.

The ideal candidate has strong leadership experience, particularly in handling large teams and back office operations. You should also exhibit expert knowledge of workforce management tools and statistical analysis, along with excellent English communication skills.