Workforce Management Analyst Position

Elevate your career as a Workforce Management Analyst at BrokerLink, focusing on service level management and schedule optimization. This role requires a strong analytical skillset in both English and French.

BrokerLink is expanding its workforce management team and is on the lookout for an Analyst. Your responsibilities will include monitoring real-time service levels, generating insightful reports, and managing workforce schedules to achieve organizational goals. Expertise in call center software will be crucial in your daily operations and improvements.

Key Responsibilities: • Ensure achievement of service level objectives regularly • Analyze daily trends and adjust workforce forecasts • Monitor call patterns and inventory scheduling needs • Optimize work schedules for efficiency and quality • Respond to scheduling inquiries and approvals

Requirements: • 1-3 years of relevant workforce management experience • Degree in business, mathematics, or related fie...