Workforce Management Analyst

Pasig City, 34th Floor, Wynsum Corporate Plaza, Pasig, National Capital Region, Philippines

Job Description

SUMMARY

This position will be responsible for ensuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this position will be responsible for accurately updating and managing multiple databases used to provide efficient workforce management services and data analytics for multiple client teams. The function entails extensive experience in the call center environment with the ability to learn the Aspect eWorkforce Management application.

POSITION RESPONSIBILITIES

• Provides daily forecasts and schedules for assigned teams
• Works with existing teams to incorporate additional ...