Workforce Management Analyst 1

Real‑Time Analyst

Join the Resource Strategy & Optimization (RSO) organization as a Real‑Time Analyst. Your day‑to‑day work ensures that live operations run smoothly across multiple lines of business.

Responsibilities

• Monitor live operational performance to keep service levels on track.
• Make real‑time, data‑driven staffing decisions to match demand.
• Identify risks early and recommend timely intraday actions to operational leaders.
• Optimize schedules, incorporate agent preferences when possible, and ensure business needs are met.
• Act as a front‑line partner during escalations, outages, and other production‑impacting situations.
• Maintain smooth, efficient operations that directly impact patient support and experience.

Qualifications

• 1+ year of Real‑Time Analyst or Workforce Management experience.
• Strong attention to detail, analytical thinking, and problem‑solving skills....