Workforce Forecasting & Scheduling Lead - Contact Center

A global payment solutions provider in Mexico City seeks a Workforce Scheduler to enhance operational performance through effective forecasting and workforce management.
The ideal candidate has over 5 years of experience in Workforce Management with proficiency in tools like Microsoft Excel and Genesys.
You will lead scheduling and real-time management activities while ensuring compliance with service level agreements.
This role emphasizes collaboration, and you'll need strong problem-solving and communication skills, along with fluency in English.
A range of benefits and incentives are offered, including health insurance and personal days off.
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