Workforce Engagement Management Project Manager

Responsibilities

• Coordinate and manage WEM implementation projects from initiation through completion.
• Partner with customers, consultants, trainers, and internal stakeholders to ensure projects remain on track, within scope, and aligned to customer expectations.
• Manage timelines, milestones, dependencies, risks, and action items throughout the project lifecycle.
• Facilitate effective communication between cross-functional teams and customers.
• Support customer escalations and help drive timely resolution paths.
• Ensure smooth project handoff processes between Sales, Project Management, Consulting, Training, and Support teams.
• Maintain project documentation, status updates, and delivery tracking within PSA, Monday.com, and other internal systems.
• Drive continuous improvement initiatives focused on delivery efficiency, forecasting accuracy, documentation quality, and operational consistency.
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