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About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The WFM Data Science Lead drives the end-to-end data science strategy within Workforce Management, ensuring forecasting accuracy, raw volume data integrity, and scalable analytics solutions that enable operational excellence.
This role is an individual contributor, transforming raw data into validated forecasting inputs for advanced modeling. By partnering with Forecasting, Operations, and Data Engineering teams, the WFM Data Science Lead elevates service levels, enhances efficiency, and empowers faster, data-driven decision-making across the organization.
As WFM Data Science Lead, You Will
- Own the end-to-end forecasting d...