Workforce Associate (Intra-Day Operations Associate)

Workforce Associate (Intra-Day Operations Associate)

Job Openings Workforce Associate (Intra-Day Operations Associate)

About the job Workforce Associate (Intra-Day Operations Associate)

OVER ALLPURPOSE OF THE JOB:

The WorkforceServices Associate is responsible for driving delivery of metrics and optimalperformance through continuous interaction with stakeholders with the intent ofachieving contractual objectives and corporate goals.

RESPONSIBILITIES:

• Responsible for RealTime Adherence and Queue Management for Business Operations. Specifically, theprimary responsibility of the individual is to monitor and manage siteactivities to support client/account service level agreements.
• Responsible forensuring scheduled team logins/ logout on time, manage, control and report nonadherence to schedules.
• Adheres toprescribed formats in updating attendance, schedule swaps
• Manages requiredreal time report...