Found Description
WORKFORCE ANALYTICS CONSULTANT
Job ID: 60553 Job Category: Operations & Maintenance Division & Section: Customer Experience, Business Intelligence & Workforce Work Location: Metro Hall, 55 John St, Toronto, ON M5V 0C4 Job Type & Duration: 1 Full-Time, Temporary (12 month) Vacancy Salary Range: $87,800.00 - $116,745.00 Hiring Zone: $96,819.00 - $104,972.00 Shift Information: Monday to Friday, 35 Hours per Week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 02-Jun-2026 to 11-Jun-2026
You will oversee realu2011time intraday workforce monitoring and forecasting activities, including making realu2011time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports.
The role identifies and escalates adherence and perfo...
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