Workday Support Analyst

As a Workday Analyst, you are the first point of contact for users seeking assistance with the Workday platform. You will address a broad range of inquiries, from simple troubleshooting to guidance on system functionality, and ensure issues are resolved or escalated as needed. The position requires a customer‑centric approach, technical aptitude, and the ability to work both independently and collaboratively within a team.

Responsibilities

• Respond promptly to Workday‑related inquiries via Service Now and provide clear, user‑friendly guidance.
• Troubleshoot and resolve common user issues such as login problems, navigation questions, and data entry errors.
• Document and track all support interactions and solutions in accordance with company procedures, ensuring accurate records for ongoing analysis.
• Escalate unresolved or complex issues to specialized team members, ensuring proper handoff, follow‑up, and communication with impacted user...