Found Description
About the job The Work Readiness Trainer is responsible for delivering training that aligns with both company and client objectives. This includes continuously learning, refining, and enhancing training content and delivery methods to effectively onboard new hires and develop the existing agent population.
The Trainer must confidently facilitate all required training programs, demonstrating exceptional product knowledge and training expertise, while ensuring that key skills, knowledge, and best practices are effectively transferred to all training groups.
Details
Responsibilities:
Facilitate training programs in accordance with client curriculum requirements and organizational standards.
Communicate knowledge and skills updates to relevant teams and campaigns in a timely and effective manner.
Complete all training-related administrative tasks within established timelines.
Continuously monitor process and knowledge updates, and recommend enhancements to train...
The Trainer must confidently facilitate all required training programs, demonstrating exceptional product knowledge and training expertise, while ensuring that key skills, knowledge, and best practices are effectively transferred to all training groups.
Details
Responsibilities:
Facilitate training programs in accordance with client curriculum requirements and organizational standards.
Communicate knowledge and skills updates to relevant teams and campaigns in a timely and effective manner.
Complete all training-related administrative tasks within established timelines.
Continuously monitor process and knowledge updates, and recommend enhancements to train...