Found Description
Title: Support Engineer II
Scope:
The Senior Support Engineer II is role responsible for providing technical and functional support and ensuring a high level of customer satisfaction through exceptional service delivery.
The role involves working collaboratively with customers, team members, and partners to enhance solution stability and service quality, and to champion the adoption of KCS and process improvements through lean methodology and automation.
What you'll do:
A) Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation:
- Resolve customer issues of high complexity on BY WMS system and deliver excellent customer experience.
- Own customer solution for Tier 1/2 customers and engage in early implementation projects.
- Collaborate positively with TAM and support consumption/adoption improvement plans.
- Achieve high customer satisfaction and make positive impact on NPS ...