Found Description
As part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
Roles & Responsibilities
- To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
- Provide technical leadership to team members
- Provide technical consultancy to customers on matters related to system performance, integration and configuration.
- Assist project Service Delivery Manager on managing the day-to-day Operations management.
- Subject Matter Expert (SME) level of hands‑on knowledge in shell, Perl, Python or PowerShell
- Analyze system performance and make recommendations for optimization.
- Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
- Lead and establish Root Caus...