Windows Support Engineer (Infrastructure / Cloud)

Our Ottawa based Financial client is looking for an experienced Windows Support Engineer to support critical enterprise infrastructure environments for a long term HYBRID contract. The successful consultant will provide operational support, maintenance, upgrades, automation, and continuous improvement across Windows Server platforms in a hybrid on-premise/cloud environment.

Responsibilities

• Support, maintain, deploy, and upgrade Windows Server environments (on-premise and cloud)
• Provide Level 2 technical support for critical infrastructure platforms
• Troubleshoot incidents and support application owners, developers, and technical teams
• Manage requests and issues through ServiceNow ticketing processes
• Perform Windows Server administration, maintenance, upgrades, and optimization
• Develop automation solutions and support Infrastructure as Code (IaC) initiatives
• Create and maintain SOPs, technical docu...