Found Description
<p><b><u>Job description</u></b></p> <p>Responsibilities </p> <ul> <li>Responsible for the complete customer support experience </li> <li>Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) </li> <li>Identify cases that require escalation (either technically or strategically) </li> <li>Create and maintain incident management requests to product group or engineering group </li> <li>Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience </li> <li>Provide ramp activities, knowledge sharing, technical coaching and mentoring </li> <li>Drive technical collaboration and engagement outside of Customer Service & Support (Product Engineering teams, Services, Support, Re...