Wifi Support Engineer (Xico)

Scope of role for WIFI Support Engineer position

• Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
• Have Strong working knowledge of Wi‑Fi infrastructure – Juniper/MIST would be preferred.
• Working with other IT teams including Incident Management during crisis and represent Connectivity.
• Work within integral diverse team of engineers and vendors to provide support on a follow the Sun basis.
• Drive down infrastructure service outages and repeat failures.
• Present during Post Incident Reviews.
• Ensure global standards are set and adhered to.
• Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
• Strong technical skills for handling Wi‑Fi Incidents.
• Strong understanding of Data Networks Topologies and protocols.
• Drive to improve the services we provide to our busi...