Found Description
Enhance executive operations with a White Glove IT Support Executive role in Montreal, Quebec. This hybrid position involves 12+ years of desktop support expertise, focusing on high-level CXO/VIP service.
We are looking for a seasoned IT Support Executive to provide premium desktop operations and manage escalations for high-profile users. This role combines technical depth with strong stakeholder management, enhancing SLA adherence and ensuring operational excellence. You'll lead problem management and service improvement initiatives, making a significant impact on organizational efficiency.
Key Responsibilities:
• Deliver high-touch support to CXO/VIP users
• Own resolution for executive incidents, ensuring minimal downtime
• Manage confidential and high-visibility issues professionally
• Drive triage and resolution for complex EUC challenges
• Build and maintain knowledge articles and escalation playbooks
Requirements:
• 12+ years in Desktop Operations / EU...
We are looking for a seasoned IT Support Executive to provide premium desktop operations and manage escalations for high-profile users. This role combines technical depth with strong stakeholder management, enhancing SLA adherence and ensuring operational excellence. You'll lead problem management and service improvement initiatives, making a significant impact on organizational efficiency.
Key Responsibilities:
• Deliver high-touch support to CXO/VIP users
• Own resolution for executive incidents, ensuring minimal downtime
• Manage confidential and high-visibility issues professionally
• Drive triage and resolution for complex EUC challenges
• Build and maintain knowledge articles and escalation playbooks
Requirements:
• 12+ years in Desktop Operations / EU...