WFM Specialist: Real-Time Ops & Analytics

IHG Hotels & Resorts is looking for a WFM professional to provide operational support in Mexico, Tamaulipas. The role involves optimizing costs, delivering revenue, and ensuring guest experience through effective WFM procedures.

The ideal candidate will handle real-time management, customer service, and business support functions, possessing 1 to 3 years of relevant experience in call centers or workforce management.

A high school diploma or an Associate Degree in Business Administration is required, along with excellent communication and analytical skills.