WFM REAL TIME ANALYST |CEBU ONSITE

This position assists with long range planning and on‑going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrative reports and recommendations, and participate in the analysis and interpretation of data as appropriate. Generate/develop & maintain reports/systems to ensure Service Level Agreement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Gather/generate reports (operations – volume, utilization, etc) and ability provide daily, weekly, monthly statistical reports to clients/accounts
• Collating and updating the raw data base as basis for various reports.
• Respond to daily incoming requests for ad hoc and recurring report
• Monitor real time queue and schedule adherence monitoring and reporting that will impact SLAs
• A...