Found Description
WFM Performance Intelligence Lead (MANILA)
Posted date 14 May 2026
What is your mission?
- Provide business insight through metrics, reporting, and variance analysiscoming from in-depth analysis.
- Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries ...
Ready to Apply?
Submit your application for WFM Performance Intelligence Lead (MANILA) Philippines Operations Support 29-May-2026 at TDCX Group
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