WFM Manager: Real-Time Forecasting & Ops Optimizer

Ubiquity in Bacolod is seeking a skilled Workforce Management professional to oversee and optimize workforce operations. This role requires a minimum of 3-5 years of experience, particularly in managing back office insurance claims processes and includes responsibilities like tracking metrics, reporting, and strategic decision-making.

The ideal candidate will have advanced knowledge of AVAYA CMS, exceptional statistical analysis skills, and a strong command of the English language. This position may require working various shifts including graveyard.