WFM Leader: Forecasting, Real-Time Ops & Team Growth

Teleperformance in Cape Town is seeking an experienced WFM Assistant Manager to lead and optimize the Workforce Management team. Responsibilities include staffing forecasts, real-time data management, and performance reporting aimed at achieving operational efficiency.

The ideal candidate has 3-5 years of experience in workforce management along with a strong leadership background. A Matric equivalent qualification is essential. The role offers opportunities for team development and cross-department collaboration.