WFM Lead: Scheduling, Forecasting & Center Ops

Gratitude Philippines is looking for a dedicated professional to oversee all operational support aspects of their contact center in Pasay. Your role includes managing workforce planning, staffing, and ensuring the implementation of training programs. You will also address quality issues and make operational decisions to enhance processes.

The ideal candidate holds a Bachelor's degree and has 1-4 years of experience in Workforce Management or related roles, with strong skills in reporting and data analysis. Leadership experience is preferred.