WFM Lead: Real-Time Planning & Optimization

A global services firm in Cagayan de Oro seeks an experienced Workforce Management Manager. Responsibilities include tracking and forecasting call volumes, reporting project metrics, and making recommendations to improve productivity. The ideal candidate has 5+ years in Workforce Management, with strong analytical and communication skills. Experience with AVAYA CMS and Verint is preferred. This role requires flexibility to work various shifts and travel to Manila and Bacolod offices.
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